Privacy Policy

IG Digital Lab ("IGGO, LLC," "we," "our," or "us") is owned and operated by IGGO, LLC, a California limited liability company, with its registered address at 3250 Laurelhurst Dr Apt 250, Rancho Cordova, CA 95670. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website igdigi.com and use our services.

This policy complies with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If you are a California resident, please see the "California Privacy Rights" section below for additional information about your rights.

Personal Information You Provide

We may collect the following categories of personal information when you:

• Contact Information: Name, email address, phone number, business name when you fill out our contact forms or book a demo.
• Business Information: Industry type, business size, and service requirements.
• Communications: Records of correspondence when you contact us.

Information Collected Automatically

• Device Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on pages, click patterns.
• Cookies: See our Cookie Policy section below.

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and schedule demos
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud or abuse

Social Media & Messaging Platforms

We integrate with Facebook, Instagram, WhatsApp, and other messaging platforms through official APIs (including Meta Business Suite). When you communicate with us through these platforms, we collect:

• Profile Information: Your username, display name, profile photo (if publicly available)
• Message Content: Text of messages you send to us, including comments on our posts
• Engagement Data: Timestamps, platform-specific identifiers, interaction history
• Contact Information: Email address (if you've shared it with the platform and granted access)

Artificial Intelligence Processing

We use AI-powered systems to provide automated responses and enhance our services. Your messages may be processed by artificial intelligence to:

• Automatically respond to inquiries 24/7
• Qualify leads and understand your business requirements
• Route conversations to appropriate team members
• Analyze patterns to improve our services

⚠️ Your Consent: By initiating a conversation with us on any messaging platform (Facebook, Instagram, WhatsApp, website chat), you consent to AI-powered automated responses. You may request a human representative at any time by typing "HUMAN" or "AGENT".

Chat Data Retention

• Active Conversations: Retained for 90 days from last interaction
• Lead & Client Data: Retained as long as you remain a prospect or active client, plus 12 months after relationship ends
• Anonymized Analytics: May be retained indefinitely for service improvement

Third-Party AI Providers

Your messages may be processed by third-party AI services to provide automated responses. These providers include:

• OpenAI: For natural language processing and response generation
• Anthropic (Claude): For conversational AI capabilities
• Meta Platforms: For Facebook, Instagram, and WhatsApp integrations
• Automation Platforms: n8n and similar tools for workflow automation

These providers process data according to their own privacy policies but are contractually prohibited from using your data for model training purposes.

International Data Transfers

Some of our third-party providers are located outside of California/USA. When data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the sale or sharing of your personal information. We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., hosting, analytics, email services).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Help us understand how visitors use our site.
• Marketing Cookies: Used to deliver relevant advertisements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Telephony, SMS, and Call Data

Data We Collect

When you interact with us via phone calls or SMS, we may collect:

• Phone Numbers: Your phone number and the numbers you communicate with
• Call Metadata: Timestamps, call duration, call direction (inbound/outbound)
• Call Transcripts & Summaries: A text transcript of the conversation and a brief AI-generated summary (see "Call Recording" below, we do not record or store audio)
• SMS Content: Text message content and metadata

Call Recording, Disabled by Design

📞 We do not record or store audio of your phone calls. Call recording is intentionally disabled in our system configuration in compliance with California's two-party consent law (Cal. Penal Code § 632), which requires the consent of all parties before a call may be recorded. Instead of an audio recording, we retain a text transcript of the conversation, a short AI-generated summary, and call metadata (the calling number, duration, and timestamp).

Your Calls May Be Answered by an AI Voice Assistant

When you call one of our business phone numbers, your call may be answered by an automated AI voice assistant. Call routing, speech-to-text, and text-to-speech are provided entirely by Telnyx LLC, our telephony provider. The assistant's conversational responses are generated using Anthropic's Claude language model, which is billed to us through Telnyx as part of its AI Assistant platform, we do not have a direct contract or account with Anthropic.

Third-Party Telephony Processor

Your call and SMS data is processed by a single telephony infrastructure provider:

• Telnyx LLC: Phone numbers, inbound/outbound calling, SMS delivery, speech-to-text, and text-to-speech.

We do not use GoHighLevel, Twilio, or LeadConnector for telephony or SMS services.

Mobile Information Sharing

We do not share, sell, rent, or disclose your mobile phone number, SMS consent data, or text messaging originator opt-in information to third parties for their own marketing or promotional purposes. Mobile information is shared only with Telnyx LLC, our contracted telephony provider, solely to deliver calling and messaging services on our behalf, and is not shared with any other third parties. All text messaging originator opt-in data and consent will not be shared with any third parties.

Types of SMS Messages We Send

Our SMS program is tied directly to your interaction with us by phone or through our website, we do not run bulk marketing SMS blasts. You may receive:

• Post-Call Confirmations: A text confirming details discussed on a call (e.g., a callback or appointment request).
• Appointment Reminders: Reminders about a scheduled consultation or meeting.
• Missed-Call / After-Hours Follow-Up: If you call outside business hours or the call goes unanswered, a short text following up on your inquiry.

How We Obtain Your Consent

We only enroll you in SMS messaging after one of the following affirmative actions:

• Verbal consent during a call: When you call our number, our AI voice assistant will ask you out loud for permission before sending you a text message. Your verbal "yes" is recorded in the call transcript as your consent.
• Web form opt-in: A separate, unchecked checkbox on our contact and lead forms lets you affirmatively opt in to receiving SMS messages about your inquiry.

Message Frequency

Message frequency depends on your interactions with us and is generally low, typically one or two messages per inquiry (for example, a confirmation and a reminder). Message and data rates may apply.

How to Opt Out

Reply "STOP" to any SMS message to unsubscribe at any time; we will stop messaging you immediately. Reply "HELP" for assistance, or contact us at [email protected] or (916) 618-0502.

⚠️ A2P Compliance: We do not send spam, adult content, hate speech, or illegal content. All messages comply with TCPA, CTIA, and carrier guidelines. Abuse of our messaging services is prohibited per our Terms of Service Abuse Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your information, we will securely delete or anonymize it.

• Call Logs (metadata): Retained for 24 months
• Call Transcripts & Summaries: Retained for 24 months, then securely deleted (no call audio is ever recorded or retained)
• SMS Logs (content and metadata): Retained for 24 months
• Chat Conversations: Active conversations retained for 90 days from last interaction

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

IGGO, LLC (dba IG Digital Lab)
3250 Laurelhurst Dr Apt 250
Rancho Cordova, CA 95670
Phone: (916) 618-0502
Email: [email protected]